CONGRATULATIONS ON CHOOSING TO RENT YOUR GEAR WITH HOYS.
If your preferred first day of rental is unavailable online - don't worry, we haven't sold out. Online bookings must be pre-booked minimum 3-days in advance. If you are wanting to book a date that is unavailable online, give our team in Harrietville a call and they will be able to help you out.
* As we work within the mandated restrictions & operating guidelines & in line with SIA guildlines, the safety of our team, our guests & community remain our highest priority.
HOYS WILL FULLY REFUND YOUR RENTAL GEAR PREPAYMENT IF YOUR STATE OR MT HOTHAM GOES INTO LOCKDOWN & PREVENTS YOU FROM COLLECTING YOUR PREPAID PRODUCTS DURING YOUR HOLIDAY PERIOD
* When you book ski & board rental packages, the price will automatically be at the discounted rate. 2021 prebook/ prepaid discounts are 30% off ALL ski & board rental packages. Rental products will calculate pricing at your age price point when you put in your date of birth. Book 1 + days rentals through the BOOK NOW buttons - BLUE button for under 65 years old / special GREEN button for our valued seniors.
* If hiring snow chains in Harrietville or Omeo but picking up other rental gear at a Hoys on mountain location - select your on mountain shop as the pick up location. When you go to the chain booking section - in the remarks section just write "Pick up in .....(your chosen location) + vehicle type & tyre size .
* We'd love you to return your rental gear on the afternoon you finish skiing or boarding so we can clean, dry & service it for our next guests! To avoid extra days rental fees on your gear - it must be returned UNUSED by 10am on mountain or by 11am in Harrietville or Omeo if your rental contract ended the day before. Otherwise you will have to pay for an extra consecutive days rental on all equipment.
* The Free Day Deal - all rental products being hired for more than 4 consecutive days - the booking system will automatically include your 5th day's rental as free.
* Ski or Board "packages" include boots &/or poles - helmet hire is included free with Youth & Child ski & board packages
* Not sure which level Ski or Board package to choose? Check out your options in our Snow Equipment Rental section.
* By filling in your date of birth (DOB)- the system will automatically detect whether you are a child, youth, adult or a senior and thus price accordingly
* The discounts are offered on ski & board rental packages only.
* If you are picking up your chains from Hoys Chains Omeo - best to call or email Hoys with your tyre size to confirm your booking.
* You can swap from original booked package (ski) to another package (board) at a cost of $15 per swap. Just choose what you'd like to do first when booking - swaps are available from skis to boards to XC to Fat Bikes.
* You can upgrade to Performance or Demo level gear in store & keep the online prepaid discounted rate.
* Own your own boots? Please still prebook a ski or board rental package as this is the best discounted rate we can offer. Then if your boots start to hurt - you can go add a rental pair to your account for free.
* If you are a return customer (good on you!), we already have your details in our system from last time you visited us. Some details will auto fill, which should occur when you are selecting gear this time - others like height & weight, you will have to update for the new year.
* Hoys Skis P/L offer a No Snow Guarantee
If, due to lack of snow, there are less than 3 lifts (inclusive of at least 1 lift that services an intermediate trail) operating at Mt Hotham 2 days prior to the check-in date of your snow holiday, you may choose to receive a credit or full refund on all pre-paid Hoys products
If you decide to wait less than 2 days before your check-in date to see if further lifts open, the credit or refund will be granted based on the number of lifts operational due to lack of snow on the day you request a refund. You may not cancel your prepaid rental equipment on the check -in date. This snow guarantee only applies if a lift cannot opened due to lack of snow on the major trail it services. The guarantee does not apply if lifts are on windhold - i.e. not able to be opened due to high winds, low visibility or a combination of these weather elements or undergoing temporary maintenance. Hoys will also offer a credit or refund if you cannot use your equipment if a medical certificate is produced due to injury or illness for an individual. Contact us for further clarification if required.
* Hoys do not refund for change of mind. Present us with a medical certificate for injury & we will happily refund. Better to choose the minimum number of days you know you want to hire for - we'll let you extend for further days at your discounted rate.
* Hoys will fully refund your rental gear prepayment if your State goes into lockdown & prevents you from collecting your products or if Mt Hotham goes into lockdown during your holiday period